The launch of Flowbird Transport’s SafeT (Safe Transport) ‘no-touch, low-touch’ range is helping train operating companies meet the rail industry’s safer travel pledge to passengers.


Flowbird is an international company specialising in public transport ticket retailing. It is helping to make self-service ticket issuing systems safer and easier to use by integrating “smart” hand sanitisers on installed terminals and offering ‘Perspex’ style dividers to enforce social distancing and build confidence in passengers to encourage them to return to the rail network.


Both innovations form part of Flowbird’s SafeT initiative, which is designed to support the public transport industry and campaigns such as the Rail Delivery Group’s recently announced Safer Travel Pledge for passengers this summer.


The Flowbird SafeT portfolio includes a hand sanitiser attachment that fixes onto ticket terminals and is automatically activated once a transaction is completed, with a sensor triggering a pre-defined dose of gel from the dispenser.


“As lockdown eases, customer confidence in travel safety will be key to getting passengers back into stations and onto trains,” said Paul Rogers, Sales and Marketing Director at Flowbird Transport Intelligence. “Our touchscreens already allow passengers to use gloves whilst selecting their ticket preferences, and our new SafeT portfolio helps operators provide reassurance to customers using self-service ticketing terminals.”


In addition to SafeT, Flowbird also provides the largest network of video-based remote communication ticket retail systems used by public transport operators. IRIS technology connects passengers directly with train company customer service teams via a screen integrated within each ticket terminal.


This enables operator staff to talk to customers, share journey planning and up to date ticket information on the terminal screen, and operate a remote desktop functionality which allows them to provide real-time assistance as if they were present on the platform, right up to the point of ticket purchase. Passengers can then select from a range of payment options, including contactless to complete the transaction.


“Enabling face-to-face video contact not only helps passengers make the best travel choices at ticket terminals, it also offers reassurance that train operating companies are doing everything they can to safeguard passenger wellbeing by minimising contact with hardware,” said Paul Rogers.


Photo shows Flowbird’s IRIS video communication system in use.