City adopts touchscreen kiosks with environmentally sustainable design


The City of Minneapolis has partnered with Flowbird, a leader in urban mobility solutions, to introduce touchscreen and contactless payment technology to its transport and parking services.


Flowbird has replaced the city’s curbside kiosks with 700 Flowbird CWT touch multi-use terminals, offering citizens a wide choice of payment options, including contactless credit or debit card, or a digital wallet such as Apple Pay and Google Pay. This enables swift payments for on-and-off street parking in the Minneapolis/St. Paul region and for off-board fare collection for METRO Transit’s Bus Rapid Transit system.


The 700 terminals are fully solar-powered, ADA compliant, and equipped with full-color touch displays that resemble the look and feel of a tablet. The kiosks wirelessly communicate to Flowbird’s analytics platform, providing the city with tools to analyze urban mobility activity and streamline operations.


“We are extremely happy that we will continue our decade-long partnership with the City of Minneapolis using Flowbird’s latest technology,” said Benoit Reliquet, President of Flowbird North America. “We expect that citizens will be very pleased with the overall user experience provided through the large touchscreens and advanced payment options.”


Plans are also underway to deploy the company’s latest self-service ticketing terminals across the city’s Orange line light rail system and its D-Line Bus Rapid Transit network over the next two years. Metro Transit originally procured the current Flowbird system in 2016 for off-board fare collection on its A-Line BRT, with a focus on quickening boarding times at each station.


The terminals are managed using Flowbird’s cloud-based, fully hosted back office with bank card transactions processed through the company’s ArchiPEL banking solution. Transaction and alert information is communicated to the central system in real-time for reporting and maintenance purposes.